Additional trade terms | Return eligibility:

Items purchased under trade accounts, or benefitting from exclusive trade pricing and other perks (transit insurance, special delivery offers, etc.), are excluded from the standard 14-day returns policy.
For trade orders, cancellations, amendments, or returns due to change of mind will not be accepted once:

• Delivery has been completed; or
• In the case of goods sourced from within Europe, once a stock transfer or shipment from a partner warehouse has been initiated.
• Trade orders are ordinarily classified as “made-to-order” and are procured individually for each client, frequently from outside the United Kingdom or from third-party partner warehouses.